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  Back-In-Style.com :: FAQ

1. How often do you update the site?
2. Do you have a mailing list I can join to be notified of updates to the site?
3.If I wear a size 6, will I fit in the size 6 dress on your site?
4. How do I take my measurements?
5.If I don't want to pay by credit card, what are my other options?
6. I am nervous about sending my credit card information over the internet, is it safe?
7. If I purchase an item from your site and it doesn't fit, can I return it?
8. I cleaned out my closet, and found items similar to those on your site. Do you buy?
9. Do you rent clothing?
10. How can I determine the condition of the items on the site?
11. If I request overnight shipping, will I receive the item the next day?


Q: Do you have a mailing list I can join to be notified of updates to the site?
A: Yes, just click here to subscribe to regular updates and our newsletter. We will also notify you of special subscriber sales and discounts. We will never share your contact information with anyone and you can choose to be removed from the list at any time.


Q: How do I take my measurements?
A: The measurements we post for each item are taken of the garment hanging up or laying flat. Remember to allow some room for ease of movement around your body, depending on the desired fit of the item.
Shoulders: Measure from shoulder seam to shoulder seam.
Bust: Measure from underneath the arms and across the chest. Double this measurement.
Sleeve length: Measure from shoulder seam to end of sleeve.
Waist: Measure the slimmest part of the garment or in the case of a low-rise item, measure the waistband. Double this measurement.
Hips: Measure around the fullest part of the garment, about seven inches below the natural waist. Double this measurement.
Inseam: Measure from the crotch of the pants to the bottom hem.
Overall length: For a shirt or a dress, measure from the shoulder to the hem.
For pants or a skirt, measure from the waistband to the hem.

Q: If I don't want to pay by credit card, what are my other options?
A: We also accept paypal, checks and money orders. Once an order is placed and the payment method is either check or money order we will put a hold on the items you wish to purchase. Your items will remain on hold for one week from when I receive the email. If I have not received payment by the end of that week, your items will again be available for sale and will no longer be reserved for you. Merchandise will not be shipped until payment has been received!

Q: I am nervous about sending my credit card information over the internet, is it safe?
A: This is a secure website. Credit card transactions are handled through an independently authorized 128-bit Secure Socket Layer (SSL) called authorize.net, which insures that your credit card information is encrypted.
The credit card number is never sent over email, and we do not even receive anything except the last four digits. The credit card number is never seen.
This is the highest level of enxryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. You can also view our GeoTrust security rating on the top of the right red side bar. All personal information we obtain from our customers is held completely confidentially. It will never be sold or given away.




Q: How can I determine the condition of the items on the site?
A:We here at Back-In-Style are dedicated to providing our customers with high quality garments in fine condition. Because of our high standards, in order to appear on our site, an item must be of excellent workmanship, design, and materials, and in an excellent condition, unless it is of exceptional rarity, uniqueness or beauty. Because the majority of our items are previously owned, each description includes a condition report. Any flaws a garment may have are noted in the description and close up photos are provided. On occasion, we also have brand new items with their original tags attached. This will also be noted in the description. If you still have questions or concerns about an item you are interested in, please feel free to contact us for further description.



 
  
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